Rick Smith is becoming well known for his innovative ideas and progressive take on business structure. He has worked with several telecommunications companies and led them toward great success. He became the Chief Executive Officer at Securus Technologies Inc. in 2008. He also served as their company President and he is their Chairman. While at Securus, Rick Smith had proven he excels in leadership positions. He has improved all aspects of the company and they are now miles ahead of their competitors in terms of products, services, and customer service. Rick Smith holds Securus in high regard and encourages them to produce services that are excellent and high quality. This has led to being used in 2,600 corrections and police facilities all over the United States. They continue to grow in popularity and more than a million inmates currently use Securus to make phone calls.
Rick Smith believes that customer service is vital to the success of a company so he makes sure that their service representatives and performing and providing top quality service to all of their customers. It is due to this hard work by Rick Smith that Securus has been able to develop a call center that is rated very high. People love to use the company because they are always developing something new but still maintaining their promise of exceptional quality. Rick Smith has an engineering background and he uses this to stay up to date on the technology world. He is working to make Securus into the most progressive telecommunications companies and so far he has been highly successful.
He has received a lot of praise for the technology investments he has made for Securus. This is what led to them being the first telecom company to be able to implement video chat capability into their services are corrections facilities. This is huge for the inmates and their families because it allows them to see each other without tracking several hours for visitation. This service is also beneficial to the facility itself because they are able to save money which is always necessary. It has also made the corrections facilities safer because they do not have to worry about a lot of visitors coming in every day. Rick Smith also plans to offer a biometric service that will use the video camera to identify the inmates. This will be done using facial recognition and will completely revolutionize the corrections industry.Rick Smith has an associate’s degree, a Bachelor’s in Engineering, a Master’s in Engineering, and an MBA. He worked at the Global Crossing North American Inc. for more than 25 years and this is where he was able to really develop his leadership and business skills.